Account Delivery Manager
Account Delivery Manager
Full time
Paris, France
Job Description
- Build and maintain productive relationship with customers.
- Develop customer strategies for performance metrics, escalation management, and communication.
- Act as main point of contact for customers regarding business service issues, questions and concerns.
- Determine budget and timeline for business service delivery
- Monitor and control expenses.
- Recruit and lead cross functional teams to meet business goals.
- Identify gaps and develop corrective plans.
- Coordinate and lead account service team to ensure cost effective and timely delivery of business solutions.
- Develop and maintain service delivery plan and strategic account plan.
- Perform customer negotiations as and when needed.
Responsibilities
- Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
- Plan and direct the installation and maintenance of computer hardware and software
- Ensure the security of an organization’s network and electronic documents
- Assess the costs and benefits of new projects and justify funding on projects to top executives
- Learn about new technology and look for ways to upgrade their organization’s computer systems
- Determine short- and long-term personnel needs for their department
- Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
Skills
- Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.
- Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.
- Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.
- Decision making skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.
- Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.