Account Delivery Manager

Full time
Paris, France
Job Description
  • Build and maintain productive relationship with customers.
  • Develop customer strategies for performance metrics, escalation management, and communication.
  • Act as main point of contact for customers regarding business service issues, questions and concerns.
  • Determine budget and timeline for business service delivery
  • Monitor and control expenses.
  • Recruit and lead cross functional teams to meet business goals.
  • Identify gaps and develop corrective plans.
  • Coordinate and lead account service team to ensure cost effective and timely delivery of business solutions.
  • Develop and maintain service delivery plan and strategic account plan.
  • Perform customer negotiations as and when needed.
Responsibilities
  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
Skills
  • Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.
  • Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.
  • Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.
  • Decision making skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.
  • Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.
FPT NEWS

FPT NEWS

Quelles sont les nouvelles technologies qui définiront le secteur de la construction ?

View Detail >>